Privacy Policy

Privacy Policy

Last updated: 1 August 2026

The Australia Africa Chamber of Commerce Inc. (AACC) values your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit or interact with our website at:

https://www.australiaafrica.com/

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

The Australia Africa Chamber of Commerce Inc. (AACC) is a national organisation dedicated to facilitating trade and business relationships between Australia and Africa.

Our services and activities include business networking, research and business intelligence, events, trade missions, business matching, membership and sponsorship opportunities, and related programs.

Our contact details are:

Australia Africa Chamber of Commerce Inc.
International Chamber House
Suite 8, Level 5, 121 Exhibition Street
Melbourne VIC 3000
Australia

Information We Collect

We may collect personal information that you voluntarily provide to us when you interact with our website or contact us. This may include:

• Your name

• Business or organisation name

• Email address

• Phone number

• Postal or business address

• Job title or position

• Information about your business or professional interests

• Membership or sponsorship information

• Information provided when making an enquiry

• Information provided when registering for events, programs or consultations

• Information provided when subscribing to our newsletter or mailing list

• Any other information you choose to provide to us

We may also collect certain technical information automatically when you visit our website, such as your IP address, browser type, device information, pages visited, referring website and general information about how you interact with our website.

How We Use Your Information

We may collect and use your personal information for purposes including:

• Responding to enquiries and requests

• Providing information about our services, programs and activities

• Processing and managing memberships and sponsorships

• Managing event registrations and consultations

• Providing access to member resources and benefits

• Sending newsletters, updates and other communications you have requested or subscribed to receive

• Communicating with members, businesses, organisations and other stakeholders

• Facilitating business introductions, networking and business matching services where appropriate

• Providing information about trade missions, events, business opportunities and related activities

• Improving our website, services and communications

• Maintaining the security and functionality of our website

• Meeting our legal, regulatory and administrative obligations

We will only use personal information for purposes that are reasonably necessary for our activities or for purposes that are otherwise permitted by law.

Newsletter and Marketing Communications

If you subscribe to our newsletter or mailing list, we may use your name and email address to send you news, updates, events, market insights and other information relating to the activities of the Australia Africa Chamber of Commerce.

You can unsubscribe from marketing or newsletter communications at any time by using the unsubscribe facility included in the relevant communication or by contacting us directly.

Please note that you may still receive essential administrative or transactional communications where necessary, such as communications relating to your membership, event registration, enquiry or other service you have requested.

Enquiries and Forms

When you submit an enquiry, membership enquiry, sponsorship enquiry, consultation request or other form through our website, we collect the information you provide so that we can respond to your request and provide the relevant service or information.

We may retain information submitted through our forms for as long as reasonably necessary to manage your enquiry, maintain appropriate business records, provide ongoing services or meet legal and administrative requirements.

Membership and Account Information

If you become a member of the Australia Africa Chamber of Commerce or create an account through our website or associated membership services, we may collect and retain information necessary to establish and manage your membership.

This may include your name, contact details, business information, account details, membership level and other information required to provide membership benefits and services.

Where membership services or account functionality are provided through a third-party platform, your information may also be subject to that provider's privacy policy and terms of use.

Payments

Where payments are made through our website or through a third-party payment provider, payment transactions may be processed by the relevant payment service provider.

The AACC does not generally collect or store complete payment card details on its own website systems. Payment information may be handled directly by the third-party payment provider in accordance with its own privacy policy and security practices.

We may receive information about a transaction, such as the payment status, transaction reference, amount paid and other information necessary to administer memberships, sponsorships, event registrations or other purchases.

Cookies and Website Technologies

Our website is hosted on the Squarespace platform. Like most websites, it may use cookies and similar technologies to provide website functionality, improve user experience, maintain security and understand how visitors interact with the website.

Cookies may be used for purposes such as:

• Enabling essential website functionality

• Remembering preferences or settings

• Maintaining security

• Understanding website traffic and usage

• Improving website performance and user experience

• Supporting website analytics and reporting

Some cookies may be placed by third-party services that are integrated into or linked from our website.

You can manage or restrict cookies through your web browser settings. Disabling certain cookies may affect the functionality or performance of parts of the website.

Analytics and Website Usage Information

We may use website analytics and similar technologies to understand how visitors use our website. This may include information about pages visited, approximate geographic location, device type, browser type, traffic sources and general website usage patterns.

This information helps us understand website performance, improve our content and services, and provide a better experience for visitors.

Where third-party analytics services are used, those services may collect and process information in accordance with their own privacy policies.

Embedded Content and Third-Party Websites

Our website may contain links to or embedded content from third-party websites and services, including social media platforms, video services, event services, payment providers, membership platforms and other external websites.

When you interact with third-party content or follow a link to another website, that third party may collect information about you in accordance with its own privacy policy and terms of use.

The AACC is not responsible for the privacy practices, content or security of third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or services you access through our website.

Sharing Your Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our organisation and provide services to you.

This may include service providers that assist us with:

• Website hosting and website management

• Membership and account management

• Email and newsletter distribution

• Event registration and management

• Payment processing

• Website analytics

• Information technology and technical support

• Communications and marketing services

We may also disclose information where required or authorised by law, to protect our rights or interests, to prevent fraud or misuse, or where necessary to protect the security of our website, services or users.

Where appropriate and with your knowledge or consent, information may also be shared as part of business networking, business matching, introductions or other services provided by the AACC.

We do not sell your personal information to third parties.

Overseas Disclosure of Personal Information

Some of our service providers or third-party technology platforms may store or process personal information outside Australia.

Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that the information is handled in accordance with applicable privacy obligations and appropriate security measures.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable measures to protect your information, we cannot guarantee the absolute security of information transmitted to or stored by us.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, manage memberships, maintain business and financial records, resolve disputes, comply with legal obligations and protect our legitimate interests.

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it, subject to any legal or regulatory requirements that require us to retain it.

Accessing and Correcting Your Personal Information

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.

If you have an account or membership with us, you may also be able to update certain information through the relevant account or membership system.

To request access to or correction of your personal information, please contact us using the details provided below.

Privacy Enquiries and Complaints

If you have a question, concern or complaint about how we handle your personal information, please contact the Australia Africa Chamber of Commerce using the contact details below.

We will review and respond to your enquiry or complaint within a reasonable period.

If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.

Any changes will be published on this page, and the "Last updated" date at the top of this Privacy Policy will be updated accordingly.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Australia Africa Chamber of Commerce Inc.
International Chamber House
Suite 8, Level 5, 121 Exhibition Street
Melbourne VIC 3000
Australia

Website: https://www.australiaafrica.com/

Email: support@australiaafrica.com